🔁 rentals FAQs
🚗 Cars & 4×4 Rentals
Q1: What types of vehicles are available for rent?
A: We offer small cars, SUVs, minibuses, and 4×4 vehicles suited for both urban travel and off-road exploration around Karongi and Lake Kivu.
Q2: Is a driver included in the car rental?
A: You can choose between self-drive or chauffeur-driven options. Let us know your preference during booking.
Q3: Do I need an international driver’s license?
A: A valid local or international driver’s license is required for self-drive rentals. A passport may also be required for verification.
Q4: Can I rent a car for cross-border travel to Congo or other districts?
A: Some vehicles allow cross-border travel with prior approval and extra documentation. Please notify us early for such arrangements.
🚲 Bike Rentals
Q5: What kind of bikes are available?
A: We provide city bikes, mountain bikes, and e-bikes, ideal for both scenic lake rides and village tours.
Q6: Are helmets and safety gear provided?
A: Yes, helmets and safety kits are included with every rental for your safety and comfort.
Q7: Can I book a guided cycling tour instead of renting a bike alone?
A: Absolutely! We offer both solo rentals and guided tours with local guides who’ll take you through scenic and cultural routes.
🚤 Boat Rentals
Q8: What types of boats are available for rent?
A: We rent wooden boats and motorboats ideal for private lake rides, group island tours, or sunset cruises.
Q9: Do I need a boating license to rent a boat?
A: No license needed! All boats are operated by experienced local captains for a safe and enjoyable trip.
Q10: Can I customize my boat route?
A: Yes! Whether you want to visit the islands, go fishing, or just enjoy the sunset, we can tailor your lake journey.
🛶 Kayaks & Canoes
Q11: What’s the difference between kayaks and canoes?
A: Kayaks are low, narrow boats paddled with double-bladed paddles, while canoes are open-top boats paddled with a single-bladed paddle.
Q12: Are kayaks and canoes safe for beginners?
A: Yes! Our team provides a safety briefing and life jackets. Most of our routes are calm and beginner-friendly.
Q13: How long can I rent a kayak or canoe?
A: Rentals are available by the hour or for a full day. Longer rentals can also be arranged.
🏡 Vacation Homes & Lodges
Q14: What kinds of vacation homes do you offer?
A: We list lake-view retreats, family lodges, luxury resorts, and hillside cottages with stunning views of Lake Kivu.
Q15: Are the homes fully furnished?
A: Yes. All properties are furnished and include bedding, kitchen facilities, bathrooms, and seating areas. Some offer terraces or balconies.
Q16: How do I book a vacation home?
A: Click the “Book Now” button next to the home listing, fill out the short form, and our team will confirm availability and pricing.
Q17: Are these vacation homes family-friendly?
A: Definitely! Many of our homes are ideal for families, with spacious rooms and access to kid-friendly activities nearby.
📦 General Rental Questions
Q18: How far in advance should I book?
A: We recommend booking at least 48 hours in advance—especially during holidays or weekends, when demand is higher.
Q19: Is payment required upfront?
A: Yes, partial or full payment may be required to secure your booking. We accept mobile money, bank transfers, and card payments.
Q20: What happens in case of bad weather or cancellation?
A: In case of rain or emergencies, we allow rescheduling or refunds as per our rental policy. Please inform us early.