Help Center
Welcome! If you need assistance with our services, bookings, or products, you’re in the right place. We’ve answered the most common questions and provided ways to reach us directly.
1. Frequently Asked Questions (FAQ)
Tours & Activities
- How do I book a tour?
Simply visit our Tours & Travels page, choose your package, and click “Book Now.” - Can I customize my tour?
Yes! Contact us and we’ll tailor the experience to your needs.
Products & Market
- How do I order Isambaza or other products?
Go to our Market section, choose your product, and fill in the order form. - Do you ship internationally?
Yes, we ship selected products to regional and international destinations.
Payments & Policies
- Which payment methods are accepted?
We accept Mobile Money, Bank Transfers, and major cards via our secure payment gateway. - What is your cancellation policy?
Cancellations made 48 hours before a tour are fully refundable. Product cancellations vary depending on shipping stage.
2. Need More Help?
You can contact us directly:
📧 Email: info@visitkarongi.com
📱 WhatsApp: +250 726 577 408
📍 Office Address: Karongi District, Western Province, Rwanda