Return Policy
Effective Date: 01 august 2025
We want you to love every product you buy from Visit Karongi. But if you’re not fully satisfied, here’s how we handle returns and refunds to keep things easy and fair.
1. Products Eligible for Return
- Only items that are damaged, defective, or incorrectly shipped qualify for returns.
- Because our products are food items (like fried Isambaza) and perishable, returns due to change of mind or preference cannot be accepted.
2. How to Request a Return
- Contact us within 48 hours of receiving your order at:
📧 info@visitkarongi.com
📱 WhatsApp: +250 726 577 408 - Please provide your order number, a description of the issue, and photos if possible.
3. Return Shipping
- For eligible returns, we will provide instructions on how to send the item back.
- Return shipping costs are covered by Visit Karongi if the return is due to our error (damaged or wrong item).
- If the return is not eligible, you will be responsible for shipping costs.
4. Refund Process
- Once we receive and inspect the returned item, we will notify you of approval or rejection.
- Approved refunds will be processed within 7 business days using the original payment method.
5. Contact Us
If you have any questions about your order or our Return Policy, feel free to reach out anytime!
📧 info@visitkarongi.com
📱 WhatsApp: +250 726 577 408
❓ Frequently Asked Questions (FAQ)
Q: Can I return an item if I just changed my mind?
A: Because many of our products are fresh or perishable, we can’t accept returns for change of mind.
Q: What if my Isambaza arrived damaged?
A: Contact us within 48 hours with photos. We’ll arrange a return or replacement and cover shipping costs.
Q: How long does it take to get a refund?
A: Once we approve your return, refunds usually take up to 7 business days to process.
Q: Do I pay for return shipping?
A: Only if the return is not due to our error. If we sent a wrong or damaged item, we cover the return shipping.
Q: How do I contact Visit Karongi for returns?
A: Email us at info@visitkarongi.com or WhatsApp us at +250 726 577 408.